Shipping policy

Shipping Policy

AromaLore is operated by AROMALORE LIMITED (Hong Kong SAR). This policy explains where we ship from, how long delivery takes, and which carriers we use.

1. Where we ship from

All orders are picked, packed and dispatched from our fulfilment warehouse:

AromaLore Fulfilment Centre
FLAT/RM5058, 5/F, YAU LEE CENTRE, NO.45 HOI YUEN ROAD, KWUN TONG, KOWLOON, HONG KONG

Our registered business entity is AROMALORE LIMITED, Hong Kong SAR. Goods ship from Mainland China; your parcel will show a China origin on its customs declaration.

2. Where we ship to

We currently ship to the United States. If your country is not available at checkout, we do not yet ship there.

3. Order processing time

Orders are processed within 1–2 business days of payment confirmation. Business days are Monday to Friday, excluding Hong Kong and Mainland China public holidays. Orders placed after 14:00 (GMT+8) or over a weekend begin processing the next business day.

4. Delivery times and rates

Service	Carrier	Transit time*	Cost
Standard	YunExpress , handed to USPS for final delivery	8–15 business days	USD 8.00 — free on orders over USD 100
Express	YunExpress International Priority（Urgently contact customer service）	6–12 business days	USD 8.00

*Transit time is counted from dispatch, not from when you place the order. Total time to your door = processing time (1–2 business days) + transit time.

5. Tracking

You will receive a shipping confirmation email with a tracking number once your parcel is dispatched. Tracking may take 24–72 hours to show its first scan while the parcel clears the origin hub. You can track at the carrier's website or via the link in your email.

6. Customs, duties and import taxes

Prices at checkout do not include import duties or taxes. For US orders, shipments are generally sent under the applicable de minimis and low-value consignment rules; where duties or taxes are assessed by the destination authority, they are the responsibility of the recipient. We declare all parcels accurately and lawfully and cannot mark shipments as "gift" or under-declare value.

7. Delays outside our control

Once a parcel is handed to the carrier, transit is outside our direct control. Customs inspections, severe weather, peak season volume and local carrier backlogs can add delay. We will help you chase any delayed parcel — contact us and we will open a carrier investigation.

8. Lost or damaged parcels

If tracking shows no movement for 10 consecutive business days, or your parcel arrives damaged, contact us within 30 days of dispatch. We will either send a free replacement or issue a full refund, at your choice. Photos help us resolve damage claims quickly.

9. Incorrect addresses and failed delivery

Please check your shipping address carefully at checkout. We can amend an address only before dispatch. Parcels returned to us because of an incorrect or incomplete address, or repeated failed delivery attempts, will be refunded less the original shipping cost once they arrive back at our warehouse.

10. Returns

Return instructions and the return address are set out in our Returns & Refund Policy. Please request an RMA number before sending anything back.

11. Contact

Email: aromalorelucy@outlook.com
Phone: +852 6150 7226 | WhatsApp: +1 (302) 393-7074
Service hours: Monday to Friday, 09:00–18:00 (Hong Kong Time, GMT+8), excluding Hong Kong public holidays
We reply to all emails within 1 business day.

Last updated: 27 August 2026